Shipping Policy
This policy explains how Sumitomo Electric Hardmetal India Private Limited ("Sumitomo Electric Hardmetal India", "we", "us" or "our") dispatches and delivers orders placed through the online store at sumitomo-tools.com. It forms part of our Terms of Service.
Effective date: 30 September 2026
| At a glance | |
|---|---|
| Delivery area | India only |
| Order processing before dispatch | 1 to 2 business days |
| Items in stock | India Stock: Delivered in 2 to 4 business days Japan Stock: Delivered in 1 to 2 weeks |
| Items not in stock | Delivered in approximately three months |
| Delivery charges | Calculated and shown at checkout |
1. Where we deliver
We deliver to addresses in all States and Union Territories of India.
We do not deliver outside India and we do not arrange export.
Delivery addresses are validated against the PIN code and State when you save them. An address whose PIN code does not belong to the State selected is refused at the point you enter it, because such a consignment cannot be booked with a carrier.
Some PIN codes — parts of the North East, Jammu and Kashmir, Ladakh, the Andaman and Nicobar Islands and Lakshadweep — are served on extended timelines, and some are not served at all by our carriers. Where that affects your order we will contact you before dispatch.
2. Stock, and what the delivery estimate means
Stock is held at more than one warehouse, and the product page shows the position for each once you are signed in.
| Stock position | Indicative delivery |
|---|---|
| In stock | India Stock: Delivered in 2 to 4 business days Japan Stock: Delivered in 1 to 2 weeks |
| Not in stock | approximately three months |
These are estimates based on the stock position at the time you look, not guarantees, and they run from dispatch rather than from the moment you place the order. They exclude the processing time in section 3. We are not liable for a delay caused by a carrier or by an event outside our reasonable control.
If a delivery will be materially later than the estimate shown at the time you ordered, we will tell you and you may cancel the affected lines.
3. Order processing and dispatch
Orders are processed on business days, Monday to Friday, 9:00 AM to 5:15 PM IST excluding public holidays.
Once your order is confirmed and your payment has been verified, we aim to dispatch within 1 to 2 business days. Orders placed after 2:00 PM IST, at a weekend or on a public holiday are treated as received on the next business day.
An order is only dispatched once the cart rules in section 6 of the Terms of Service are met — minimum order quantity, pack size multiples, and the 99-line limit.
Orders needing special packaging, or unusually large or heavy consignments, may take longer. We will tell you at the time of order confirmation.
4. Delivery charges
Any delivery charge is calculated and displayed at checkout, before you confirm and pay, based on the delivery address and the contents of your order. The amount shown at checkout is the amount charged, and where no delivery charge applies to your order, none is added. GST is applied to delivery charges at the rate required by law.
Oversized or heavy consignments may be quoted separately. Where that applies we will confirm the amount with you before dispatch.
5. Tracking your order
When your consignment leaves our warehouse we send a dispatch confirmation to your registered email address.
The courier name, the consignment tracking number and the invoice number are also shown against the order in the My Orders area of your account. They come from our enterprise system once the shipment has been raised, so they appear shortly after dispatch rather than at the moment you order.
If you have no tracking details within two business days of dispatch confirmation, email ECsupport@shin.sei.co.jp with your order number.
6. Receiving your delivery
Someone must be available at the delivery address during business hours to receive and sign for the consignment. Carriers normally make up to three attempts; after that the consignment returns to us and re-delivery is charged.
Please check the consignment before you sign:
- Count the cartons against the delivery note.
- Look at the outer packaging. If it is visibly damaged or has been tampered with, refuse the delivery and tell us the same day.
- If you accept the delivery and then find damage or a shortage, report it within 48 hours with photographs, as set out in the Refund and Returns Policy.
Keep all packaging until any claim is settled — carriers require it to investigate.
7. Split deliveries
Where an order contains both items that are in stock in India and also only in Japan, we may dispatch the available items first and the rest when they arrive, at no extra delivery charge to you. Each dispatch carries its own tracking number, and all of them appear against the same order in your account.
8. Risk and title
Risk in the goods passes to you when the goods are handed to the carrier. Title passes only when we have received payment in full. This is set out in full in section 9 of the Terms of Service.
9. Lost consignments
If a carrier confirms a consignment as lost, we will replace the goods or refund you, after completing an investigation with the carrier. Investigations normally take seven to ten business days from the date you report the loss.
Report a suspected loss to ECsupport@shin.sei.co.jp with your order number and the tracking number.
10. Address changes
Tell us before dispatch if a delivery address needs to change, and we will amend it if the consignment has not yet been booked. Once a consignment has been handed to the carrier the address cannot be changed.
An address change after a tax invoice has been issued may change the place of supply and therefore the GST treatment. Where that happens the invoice has to be cancelled and reissued, which will delay the delivery.
11. Contact
| Delivery and tracking queries | ECsupport@shin.sei.co.jp |
| Post | Sumitomo Electric Hardmetal India Private Limited, B-Wing, Arihant Aura, Unit Nos. 1301 to 1303, Thane-Belapur Road, TTC Industrial Area, Turbhe MIDC, Turbhe, Navi Mumbai, Maharashtra 400703, India |